Store Picking & Fulfillment

SOLUTION

Leverage existing store assets & stock to increase revenue from digital channels. Enhance customer experience with fulfillment completed in hours.

Model store shelf picking operations, staging, printing, customer pick-up and hand-over to delivery at stores. Model delivery process at customer door including exception scenarios.

Leverage functionality from our e3Next product, namely Site Execution service, Site Operations App, Dashboard web UI and platform to develop and deploy the solution quickly.

First launch in 2-3 months

e3 Benefits

Increase Sales

Leverage store stock to fulfill digital orders-increase revenues on existing investments.

Optimise Picking Ops

System driven optimized picking and substitutions avoiding picker errors and omissions.

Automate

Monitor, track and manage fulfillment progress and reduce the need for manual intervention and manpower cost.

Key Features


App Based Picking

Model single order as well as batched multi-order picking. Pack while pick by picking into containers. App based picker assignment, pick scan, container scan, unpick, and report pick exception.

Advanced Pick Scans

Support for pick scanning individual, weighted, priced and multi-quantity item UPC barcodes. Support for substitution item picking and item validation.

Pick Optimization

Guided picking with sorting of pick list items by pick path sequence and by completed items pushed to the end of the list. Display store location and alternate locations for items.

Staging & Handover

Stage customer order containers for customer pick-up. Capture number of bags. Customer arrival notification and scan-based hand-off of customer packages including OTP validation and ID check for regulated items. Handover to delivery associate for delivery orders.

Prints and Reports

Prep item report by department for items needing prep like deli, bakery, etc. Pick list print for manual picking as back-up. Print tote labels and customer pack slips.

Store Manager Dashboard

Store manager dashboard for operations visibility, exception management, user management and rules set-up. Manually release pick lists, print prep list and print pick lists for manual operation.

Offline Mode & Exceptions

Support for picker app to work in offline mode obliviating patchy connectivity in certain store areas and also the customer drive through area outside stores. Support for exceptions like customer cancel, no-show or reschedule.

Intuitive App

Intuitive operator app for faster picker operations and requiring less operator training. Further support for item images, clear calls to action and detailed exception messaging.

Steps To Implement


1Discover

Identify digital fulfillment flows, item picking process, exception scenarios, staging and pick-up process, printing needs and integration touch points

2Build

Configure business rules and customize the operator app, dashboard UI, prints and reports as per specific need

3Implement

Develop Integration points with order manager system for picking request, pick request changes and pick request completion status updates. Also, feeds for store, item and user set-up.

4Launch

Set-up sites, items & user data. Alpha launch and end user feedback . Migrate stock (if tracked) and turn on the switch to direct new orders.

5Onboard

Pilot launch, adjust, stabilize and then gradually on-board more sites and operational activities.