Fulfillment Orchestrator

SOLUTION

Enhance customer experience by offering more fulfillment choices, delivering faster and tracking and monitoring fulfillment logistics to ensure delivery as per promise.

Model and manage complex fulfillment plans involving multiple sourcing and fulfillment locations and multiple fulfillment legs. Coordinate fulfillment workflow between order management system, warehouses, stores, vendors, digital fulfillment systems, transportation, etc. Actively monitor enterprise wide fulfillment operations and pro-actively manage exceptions. Leverage functionality from our Fulfillment Orchestrator, Site Execution, Logistics Management web UI and Platform to develop and deploy the solution quickly.

First launch in 2-3 months

e3 Benefits

Orchestrated Operations

Improve business efficiency by enabling system driven co-ordination of fulfillment activities across different sites and partners.

Optimised Sourcing

Improve business efficiency by enabling optimized sourcing options including multi-sourcing and consolidation, JIT procurement, MTO.

Pro-active monitoring

Pro-actively monitor and identify enterprise wise fulfillment exceptions and offer an opportunity for timely fix.

Key Features

Fulfillment Modelling

Model different fulfillment types - Ship to home, deliver to home, customer pick-up, ship to store, drive through, digital, etc. Orchestrate complex fulfillment scenarios like split sourcing, cross-dock & consolidation, multi-hop ,multi-leg logistics and reverse logistics.

Integration

Support for downstream integration with upstream systems like order management, returns management and transportation planning and downstream systems like warehouse management systems, store systems, vendor systems, carriers, transportation, etc.

Logistics Control

Centralised view of all logistics and fulfillment operations, monitoring and pro-active responses to exception conditions. Collect rich logistics data for analytics and optimisation of fulfillment supply chains.

Flexible Modelling

Rich and flexible fulfillment data model and configurable fulfillment workflows. Quickly adjust or add new fulfillment and logistics scenarios.

Steps To Implement

1Discover

Discover and model the different logistics sites, customer fulfillment types and logistics scenarios.

2Build

Configure workflows and rules. Set-up operational monitoring, notifications and dashboards for pro-active monitoring.

3Implement

Implement Integration points with order manager system, downstream picking systems and other first mile and last mile logistics systems.

4Launch

Set up logistics sites and integration channels. Turn on feature for a few orders based on fulfillment type and sites.

5Onboard

Iterative launch plan by fulfillment types and logistics sites/ partners.